Privacy Policy

Last updated: April 14, 2026

Biolinx Labs ("we," "us," or "our") operates this website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.

1. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name, email address, phone number
Shipping and billing address
Payment information (processed securely by our PCI-DSS compliant payment processor — we do not store card details)
Order history and product preferences

Technical Information

We automatically collect certain information when you visit the Site, including:

IP address, browser type, and operating system
Pages visited, time spent, and referral source
Cookie data and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and delivery
Communicate about your orders, account, and customer service inquiries
Send promotional materials and product updates (only with your consent)
Improve our website, products, and customer experience
Detect and prevent fraud or unauthorized transactions
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Shipping carriers (FedEx, UPS, DHL) — for order fulfillment and delivery
Payment processors — for secure transaction processing
Analytics providers (Google Analytics) — for website usage analysis
Email service providers — for transactional and marketing emails

These providers are contractually obligated to protect your data and may only use it for the specific services we engage them for.

4. Security and Encryption

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted between your browser and our servers
PCI-DSS compliant payment processing — we never store credit card numbers
Encrypted database storage for sensitive account information
Regular security audits and vulnerability assessments

While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Site.

6. Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will promptly notify affected customers and take immediate steps to mitigate the impact, in compliance with applicable data breach notification laws.

7. SMS/Text Messaging

If you opt in to receive SMS notifications, you may receive up to 5 messages per month regarding order updates, shipping notifications, and promotional offers. You may opt out at any time by replying STOP. Message and data rates may apply. See our Terms & Conditions for full details.

8. GDPR Compliance (EU Customers)

If you are located in the European Economic Area, you have certain rights under the General Data Protection Regulation (GDPR), including:

The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request deletion of your personal data
The right to object to or restrict processing of your data
The right to data portability

To exercise any of these rights, please contact us at support@biolinxlabs.com.

9. CCPA Compliance (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt out of the sale of personal information
The right to non-discrimination for exercising your privacy rights

Biolinx Labs does not sell personal information. To submit a CCPA request, contact us at support@biolinxlabs.com.

10. Children's Privacy

Our Site is not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

For privacy-related inquiries or to exercise your data rights, contact us at:

Email: support@biolinxlabs.com

Website: mail.biolinxlabs.com/pages/contact